Awelle User Terms and Conditions

Awelle User Terms and Conditions. Last updated: 14 September 2026.

Last updated: 14 September 2026

These Terms and Conditions

(a) form part of the contract between Lexpert.co Ops Pty Ltd trading as Awelle, ABN 33 682 506 378 (“we”, “us”, “our” or “Awelle”) and the customer entity named in the Account (“you”, “your” or “Customer”);

(b) govern your access to and use of the Platform; and

Please read these Terms and Conditions carefully. Your access to the Platform (including using the Platform and creating an account or subscription with Awelle) indicates that you have read and accepted these Terms. If you have any questions, please email us at legal@awelle.io.

Note that if you wish to enter a white label or multi-tenancy agreement with us, you must enter separate and supplementary Awelle Multi-Tenant Terms and Conditions. Contact us at legal @awelle.io for more information.

1. Interpretation

1.1 Definitions

In these Terms, unless the context otherwise requires:

“Acceptable Use Policy” means Awelle’s acceptable use policy published at https://awelle.io/legal/aup, as amended from time to time in accordance with clause 15.3.

"ACL" means the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

“Account” means any account registered by a User with Awelle to access and use the Platform.

“Agreement” mean these Terms and Conditions and any additional terms incorporated by reference.

"AI Features" means artificial intelligence-powered drafting, clause suggestion, document generation and automated information tools forming part of the Platform.

“API” means an application programming interface used by the Platform.

"Business Day" means a day that is not a Saturday, Sunday or public holiday in Melbourne, Victoria.

“Confidential Information” means any information (including trade secrets, or other proprietary information, User Content and Platform pricing) that a disclosing party designates as confidential at the time of disclosure to a receiving party or that a receiving party should reasonably understand to be confidential in light of the surrounding circumstances and the nature of the disclosed information.

“Cookie Policy” means Awelle’s cookie policy published at https://awelle.io/legal/cookies, as amended from time to time in accordance with clause 15.3.

“Data Processing Agreement” means Awelle’s data processing agreement published at https://awelle.io/legal/dpa, as amended from time to time in accordance with clause 15.3.

“Designated Users” mean a User’s employees, agents or authorised contractors that have been provided with access to the Platform.

“GST” has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

“Insolvency Event” means an event in which a party becomes the subject of a petition in bankruptcy or any proceedings in relation to insolvency, liquidation, or receivership.

"Intellectual Property Rights" means all patents, copyright, trade marks, design rights, database rights, trade secrets and all other intellectual property rights, whether registered or unregistered, anywhere in the world.

“Notifiable Data Breaches Scheme” means the scheme specified in Part IIIC of the Privacy Act 1988 (Cth).

“Output” means any contracts or documents that are created or generated by the User using the Platform.

“Platform” means the Awelle platform and website operated at https://awelle.io, including the AI Features and the API that provides tools for the User to generate, review and research contractual documentation, and associated information and content, including all content such as practice notes and articles, underlying software, AI models, standard clause library, server and network components.

“Privacy Policy” means Awelle’s privacy policy published at https://awelle.io/legal/privacy, as amended from time to time in accordance with clause 15.3.

“Stripe” means Stripe Inc, our third-party payment processing system.

“Subscription Fee” means the fee payable by the Customer for access to and/or use of the Platform.

“Subscription Plan” means a plan selected and accepted by the User relating to the use of the Platform and specifying the applicable Subscription Fee and Subscription Term.

“Subscription Term” means the length of time during which the Customer has access to and use of the Platform, in accordance with the applicable Subscription Plan.

“Terms” means these Terms and Conditions together with the Privacy Policy, the Cookie Policy, the Acceptable Use Policy, and the Data Processing Agreement.

“User”, “you”, “your” means any individual or entity that has an Account, and references to User in these Terms is deemed to apply to Designated User where relevant.

"User Content" means all documents, data, text and other materials that a User uploads or inputs to the Platform.

1.2 Rules of construction

(a) A reference to a statute includes any amendment to, or replacement of, that statute.

(b) The singular includes the plural and vice versa.

2. Platform access and eligibility

2.1 To access the Platform you must:

(a) be at least 18 years of age;

(b) have full legal capacity to enter into binding contracts; and

2.2 By accepting these Terms you represent and warrant that the eligibility requirements in clause 2.1 are satisfied.

2.3 We may refuse, suspend or terminate your Account where you breach these Terms or applicable law, or on the grounds set out in clause 13. Where we suspend or terminate your Account other than for your breach, we will refund, on a pro-rata basis, any fees you have prepaid for the unused period of your current Subscription Plan.

2.4 Use of the User’s logo on the Platform. Awelle may use the name, logo or trademark of the User on the Awelle website, and on other marketing material that is compliant with the User’s policies for trademark usage, for the sole purpose of identifying the User as a Customer. However, where the User notifies us in writing that it does not consent to that use, we will cease the use within 30 days of the notice.

3. Account registration

3.1 When registering an Account with Awelle to access the Platform You must provide accurate, current and complete registration information and keep it updated.

3.2 You are responsible for maintaining the confidentiality of your login credentials and must not share this information with any other person. You must notify us immediately at security@awelle.io if you suspect any unauthorised use of your Account.

3.3 You are responsible for all activity conducted through your Account, other than activity arising from our failure to take reasonable care.

3.4 Designated Users. A User may provide Designated Users with access to the Platform. The User remains responsible, in relation to each of its Designated Agents, for:

(a) all use of the Platform by its Invited Agents; and

(b) adherence to these Terms

4. Subscriptions and payment

4.1 Subscription plans. We offer Subscription Plans to Users. The Subscription Term commences on the date you create the Subscription on the Platform and continues until your Subscription Plan is terminated in accordance with these Terms.

4.2 Payments. Payments for a Subscription Plan are billed in advance on a monthly, quarterly or annual basis, as agreed between the parties. All payments and fees are in Australian dollars and are exclusive of GST unless otherwise stated.

4.3 Automatic renewal. A Subscription Plan will renew automatically for successive periods (“Renewal Periods”) equal to the initial Subscription Term, unless the Subscription Plan is cancelled by the User at any time before the commencement of the Renewal Period via the Platform on the tab “Account Settings” or by emailing legal@awelle.io. We will give you at least 30 days' notice before an annual Subscription Plan renews. The Subscription Fee payable for the Renewal Period will be the Subscription Fee payable in the immediately preceding period, plus an annual percentage increase notified to youprior to the Renewal Period. In addition to any other termination rights you may have under these Terms, if the Agreement with you is a “consumer contract” or a “small business contract” as defined in section 23 of the ACL, at any time during any Renewal Period, you may terminate the Agreement by providing us with at least 30 days’ written notice. In this event, we will provide you with a pro rata refund of any charges paid in advance.

4.4 Payment processing. All payments due under these Terms are processed by Stripe, as follows.

(a) By providing your payment details to us, you agree to be bound by Stripe's Terms of Service and Privacy Policy. We do not collect, store, or have access to your full card details; these are collected and stored solely by Stripe in accordance with its own security and compliance standards, including the Payment Card Industry Data Security Standard.

(b) All fees are stated in AUD and are exclusive of any card-processing or currency- conversion fees that Stripe may charge, which will be passed through to you where applicable. Where a card surcharge applies, we will display the surcharge and the basis on which it is calculated before you complete the payment. If you provide details of more than one payment method, you authorise us to attempt to collect any outstanding amount using any of those methods until the amount owing is collected in full.

(c) Upon successful payment via Stripe, a receipt or invoice will be automatically generated and sent to the email address associated with your Subscription Plan. If a payment fails, Stripe will attempt to retry the charge in accordance with its standard retry schedule; if payment continues to fail after three attempts, we may suspend or terminate your Subscription Plan as set out in clause 4.5.

4.5 Failed payment of invoices. If a payment for a Subscription Plan or Account fails or is not made, we may suspend your Account until all outstanding payments are received in full. You have 30 days from the date of the failed payment to update your payment details and settle the outstanding amount. During that period your Account may be suspended but will not be terminated. If the amount remains unpaid at the end of that period, we may terminate your Account. An Account terminated for non-payment may be reactivated on payment of all amounts outstanding.

4.6 Interest. Interest accrues on overdue amounts at the rate fixed from time to time under section 2 of the Penalty Interest Rates Act 1983 (Vic), calculated daily and not compounded.

4.6 Price changes. We may change the Subscription Fees that will apply for your next Subscription Plan renewal, but we will give you at least 30 days' written notice before the end of your current Subscription Term. A price change does not take effect during a subscription period for which you have already paid. If you do not agree to the change, you may notify Us before the commencement of the renewed Subscription Period that you do not wish to renew your subscription.

4.7 Free trials. Awelle may offer the User a free trial Account, or a discount or promotional pricing of a Subscription Plan (“Promotion”) subject specific payment Promotion terms and conditions (“Promotion Terms”). Subject to these Promotion Terms, we may terminate or not renew a Promotion at any time at our discretion.

4.8 Refunds.

(a) Once paid in accordance with the Subscription requirements, the Subscription Fee is non-refundable.

(b) Clause 4.8(a) does not apply:

(i) in circumstances where you are entitled to a refund under Part 5 – 4 of the ACL;

(ii) where we suspend or terminate your access other than for your breach, in which case prepaid fees for the unused period are refunded on a pro-rata basis;

(ii) where we have offered a cooling-off period for first-time subscribers.

4.9 GST. Unless otherwise stated, all amounts payable under these Terms are inclusive of GST. If GST is payable on a taxable supply made under these Terms, the recipient must pay an additional amount equal to the GST payable, at the same time as the consideration for the supply, subject to the supplier providing valid tax invoice.

5. AI Features — no legal services disclaimers

5.1 Not legal advice. The AI Features and the Platform generally assist you to generate documents from the information you enter and to review contractual documentation uploaded onto the Platform. The Platform provides automated document generation and general information only, based on your User Content. It does not provide advice tailored to your circumstances, a legal opinion, or any review, endorsement or sign-off of a document. and no solicitor-client relationship is created by your use of the Platform.

You acknowledge and agree that, in providing access to and use of the Platform, Awelle does not:

(a) engage in legal practice;

(b) provide legal advice or legal services within the meaning of the Legal Profession Uniform Law (as applied in Victoria and New South Wales) or any equivalent law.

5.2 No guarantee of outcome. Output may contain errors or content unsuitable for your circumstances. Subject to clause 11.5, we do not warrant that the Output is legally effective, enforceable or fit for a particular purpose. The AI Features rely on models trained on information available up to a point in time and do not retrieve current law dynamically, so Output may not reflect legislative or case law developments occurring after that point. Output that appears authoritative because of its detail or specificity may still contain material inaccuracies. You must independently verify any factual or legal assertion in Output before relying on it.

5.3 Your responsibility. You are responsible for:

(a) reviewing and approving all Output before use;

(b) ensuring that any Output is suitable for your individual circumstances;

(d) obtaining independent legal advice regarding the use of the Output.

5.4 High-risk uses. The Platform is not designed or licensed for use in circumstances where an error in Output could result in death, personal injury, loss of liberty, or serious financial or environmental harm. Without limiting clause 5.3, you must not use the Platform or any Output as the sole basis for a decision in court or tribunal proceedings, for a document required to be prepared or certified by a legal practitioner, or for any wills, powers of attorney or testamentary instrument, without independent review by an appropriately qualified professional adviser.

5.5 Scope of services provided by Awelle. These Terms govern your relationship with Awelle as operator of the Platform only. They do not govern, and Awelle gives no undertaking in respect of, any legal, accounting or other professional services that you may obtain from a law practice or other adviser, whether or not you were introduced to that adviser through the Platform. Any such services are provided under a separate engagement between you and that adviser. You acknowledge and agree that:

(a) If you require legal advice or a legal review or sign-off of a document that has been generated by the Platform, we may (at your request or where appropriate) refer you to an independent Australian law practice.

(b) Any law practice to which you are referred is engaged by you directly and on its own engagement terms. Awelle is not a party to that engagement and does not provide, supervise or accept responsibility for the legal services provided.

(c) Awelle may receive a referral fee from a law practice in connection with a referral. The existence and nature of any such fee will be disclosed to you in writing before the referral is made, and it does not increase the amount the law practice charges you.

(d) A referral is an introduction only. It is not a recommendation, endorsement or warranty as to the law practice or the services it provides and you have the choice whether or not to engage that law practice.

5.6 Beta and early-access features. We may make features available on a beta, trial or early-access basis (“Beta Products”), which may be subject to supplementary terms. Beta Products are identified as such on the Platform, are provided for evaluation only, may be incomplete or unstable, and may be modified, suspended or withdrawn at any time without notice. You acknowledge and agree that:

(a) you are not required to use a Beta Product.

(b) to the maximum extent permitted by law, Beta Products are excluded from any commitment we give about the Platform in these Terms, and any supplementary terms applying to a Beta Product prevail over these Terms in respect of that Beta Product; and

(c) any feedback you provide to Awelle regarding a Beta Product or information disclosed to you about a Beta Product is the confidential information of Awelle and subject to the obligations at clause 10.

5.7 Third-party model providers. The AI Features are delivered in part using artificial intelligence models supplied by third parties. You must not use the AI Features in a way that breaches the acceptable use, content or usage policies of the relevant model provider, as notified to you or published by that provider. We may suspend your access to the AI Features where we reasonably consider your use breaches, or is likely to cause us to breach, our agreement with a model provider.

6. User Content

6.1 Licence. You grant Awelle a non-exclusive, worldwide, royalty-free licence to store and process your User Content as necessary in order to provide access and use of the Platform to the User, and as described in the Privacy Policy. Any use of User Content to improve the Platform is limited to de-identified data and, in the case of personal content used for AI training, is subject to your opt-in as referred to in clause 6.3.

6.2 Your warranties. You warrant that:

(a) you have all rights necessary to submit the User Content;

(b) the User Content does not infringe any third party's Intellectual Property Rights; and

6.3 AI training. Your User Content is not used for AI model training without your express opt-in. You may manage this on the Platform via Account Settings. Withdrawal of an opt-in takes effect within 30 days.

6.4 Data deletion. On termination of your account, your data will be available for export for 30 days and will then be deleted in accordance with the Privacy Policy.

6.5 Privacy and personal information. Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in connection with any personal information (as defined in that Act) handled under these Terms. Awelle collects, holds, uses and discloses personal information in accordance with the Privacy Policy and the Data Processing Agreement. You warrant that you have all consents and authorisations necessary for Awelle to handle any personal information contained in User Content for the purposes of providing access to and use of the Platform. You acknowledge that Awelle may disclose personal information to overseas recipients, including hosting and AI model providers located outside Australia, as set out in the Privacy Policy.

6.6 Security. Awelle will maintain technical and organisational security measures appropriate to the nature of the User Content it holds, as described in the Privacy Policy and the Data Processing Agreement, and will engage sub-processors only on terms no less protective than those set out in the Data Processing Agreement. If Awelle becomes aware of a security incident affecting your User Content, Awelle will notify you in accordance with any obligations it may have under the Notifiable Data Breaches Scheme and will provide the information reasonably necessary for you to assess the incident and meet your own notification obligations, including under the Notifiable Data Breaches Scheme. You are responsible for the security of your own systems, devices and login credentials and for promptly removing access for Designated Users who no longer require it.

7. Electronic execution

7.1 The Platform supports electronic execution of documents in accordance with the Electronic Transactions Act 1999 (Cth) and equivalent State and Territory legislation. Electronic signatures are valid where the method of signing is as reliable as appropriate for the purpose for which the document is generated.

7.2 Certain documents (for example wills, powers of attorney and, in some jurisdictions, deeds) may not be capable of valid electronic execution. Without limiting clause 5, you are responsible for determining whether electronic execution is legally effective for your document and jurisdiction.

7.3 We maintain an electronic signature audit trail for documents executed via the Platform for the retention periods set out in the Privacy Policy.

8. Intellectual property

8.1 Awelle IP. All Intellectual Property Rights in the Platform, including in the underlying software, the AI Features, the standard clause library, practice notes, articles, templates, and the selection, structure and arrangement of that content (“Awelle Background IPR”), are owned by or licensed to Awelle. Nothing in these Terms transfers ownership of any of the Awelle Background IPR to you. Awelle grants you a licence to use, including the right to copy, reproduce and modify, the Awelle Background IPR in the Output to the extent necessary for you to obtain the benefit of a User of the Platform in accordance with these Terms.

8.2 User Content IP. As between the parties, you retain ownership of all Intellectual Property Rights in your User Content, subject to the licence granted in clause 6.1.

8.3 Feedback. Without limiting clause 5.6, any feedback, suggestions or ideas you provide to us may be used by us without restriction, attribution or compensation to you and you waive any moral rights you may have in this regard.

8.4 Output. As between the parties, and subject to third-party rights and clause 8.1, you own the User Content and the Output generated for you. You acknowledge that generative AI models may produce similar Output for different users and Awelle does not warrant the originality of Output.

9. Acceptable use

9.1 You must not (or permit any third party to):

(a) use the Platform for any unlawful, fraudulent or deceptive purpose;

(b) use the AI Features to generate documents intended to facilitate illegal activity;

(d) reverse engineer, decompile or extract the Platform's source code, AI model weights or algorithms;

(e) use automated scraping or data extraction tools other than via the official Awelle API;

(f) send spam or unsolicited commercial communications via the Platform;

(g) impersonate any person or entity;

(h) upload any User Content that infringes third-party Intellectual Property Rights; or

(i) attempt to gain unauthorised access to any user account or infrastructure; or

(j) submit any input designed to manipulate, circumvent or override the AI Features or their safety, filtering or system instructions, including prompt injection, jailbreak techniques, or content intended to extract the standard clause library, system prompts or model configuration;

(k) use the Platform or any Output to develop, train or improve any artificial intelligence model, or any product or service, that competes with the Platform; or

(l) represent to any person that Output was prepared solely by a human, or that Output has been reviewed, endorsed or settled by a legal practitioner, where that is not the case.

9.2 The Acceptable Use Policy at https://awelle.io/legal/aup is incorporated into these Terms by reference.

9.3 You must promptly notify us of any use of the Platform under your Account that violates, or is suspected of violating, the Acceptable Use Policy, and must require the relevant Designated User to immediately cease that use.

9.4 Reasonable use. Where a Subscription Plan is described as unlimited, that description is subject to reasonable use. Use is not reasonable where it materially exceeds the volume or pattern of use that would be expected of a User of that Account type acting for its own internal business purposes, including bulk or automated generation, review or download of documents. Where we consider use to be unreasonable, we may investigate, apply rate limits, or require an upgrade to a different Account type, and we will notify you before applying any limit.

10. Confidentiality

10.1 Each party must keep the other party's Confidential Information confidential and must not disclose, use, solicit or misappropriate any Confidential Information to any third party without prior written consent, except as required by law or as necessary to provide (or receive the benefit of) use of the Platform.

10.2 These obligations do not apply to information that: (a) is or becomes publicly available other than through a breach of these Terms; (b) was known to the receiving party, free of any obligation of confidence, before disclosure; (c) is received from a third party without restriction; or (d) is independently developed by the receiving party without reference to the disclosing party's Confidential Information. These obligations continue for 3 years after termination, and indefinitely in respect of trade secrets.

10.3 Our obligations in respect of the confidentiality of User Content are governed by the Privacy Policy and the Data Processing Agreement.

11. Limitation of liability

11.1 Cap. To the maximum extent permitted by law and subject to clause 11.5, the aggregate liability of each party to the other for all claims arising under or in connection with these Terms in any 12-month period (whether in contract, tort, under statute or otherwise) is limited to:

(a) the total fees paid to Awelle in the preceding 12 months, or

(b) if no fee was paid to use the Platform, AUD $2,000.

11.2 The cap in clause 11.1 does not apply to:

(a) either party's breach of confidentiality;

(b) either party's infringement of the other's Intellectual Property Rights, provided that the aggregate liability of each party under paragraphs (a) and (b) does not exceed the greater of:

(i) AUD $50,000 and

(ii) three times the total fees paid to Awelle in the preceding 12 months;

(d) any liability that cannot be limited by law.

11.3 Indirect loss. Neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect, special, incidental or consequential loss, however arising. This clause does not exclude Awelle's liability for loss of or damage to User Content to the extent caused by Awelle's failure to take reasonable care.

11.4 General disclaimer. The Platform is provided "as is" and "as available", subject to clause 11.5. We do not warrant that the Platform will be uninterrupted, error-free, timely or secure or fit for purpose.

11.5 Non-excludable guarantees. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or applicable fair trading legislation that cannot lawfully be excluded, restricted or modified. Our liability for failure to comply with a Consumer Guarantee (other than a guarantee under section 51, 52 or 53 of the ACL) which applies to a good or service supplied under the Agreement which is not of a kind ordinarily acquired for personal, domestic or household use or consumption is limited to:

(a) in the case of goods, to any one of the following as determined by us:

(i) the replacement of the goods or the supply of equivalent goods; or

(ii) the payment of the cost of replacing the goods or of acquiring equivalent goods; and

(b) in the case of services, to any one of the following as determined by us:

(i) the supply of the services again;

(ii) the payment of the cost of having the services supplied again.

11.6 Availability and changes to the Platform. We do not commit to any minimum availability or uptime level for the Platform and do not provide service credits. We may modify, add to, or discontinue features of the Platform, including changing the underlying AI models, from time to time. Where we discontinue a material feature, we will give you at least 30 days' notice, and if the discontinuance would materially and adversely affect you, you may terminate your Subscription Plan and receive a pro-rata refund of prepaid unused fees. We may carry out scheduled maintenance and will use reasonable endeavours to schedule it outside Business Days where practicable.

11.7 Third-party services and components. The Platform incorporates and interoperates with third-party services and components, including hosting providers, third-party AI models and payment processing by Stripe. We are not responsible for the acts, omissions, availability or content of any third-party service, and your use of a third-party service may be subject to that provider's own terms. Where a third-party service is unavailable or degraded, our obligations under these Terms are suspended to the extent affected.

12. Indemnity

12.1 You indemnify Awelle and its officers, employees and agents against all third-party claims and reasonable costs relating to your use of the Platform or any User Content to the extent arising from:

(a) your breach of these Terms;

(b) any alleged infringement of a third party's rights by your User Content;

(d) your reliance on, or use of, any Output without first obtaining advice from an appropriately qualified professional adviser as to whether the Output is fit for its intended purpose and circumstances.

Awelle must give you prompt notice in writing about any potential or actual third-party claim and must assist you in addressing the claim. This indemnity is reduced proportionately to the extent that Awelle's own negligence or breach caused or contributed to the claim.

12.2 We indemnify you from any third-party claims against the User arising out of its use of the Platform to the extent caused by our infringement of a third party's Intellectual Property Rights. You must give prompt notice in writing to Awelle about any potential or actual third-party claim and you must assist Awelle, at your cost, in defending the claim. This indemnity:

(a) is reduced proportionately to the extent that the User's own negligence or breach caused or contributed to the claim; and

(b) does not apply to any claim arising from or in connection with:

(i) User Content;

(ii) the combination of the use of the Platform with any product, service or data not supplied by Awelle;

(iii) any use of the Platform other than in accordance with these Terms; and/or

(iv) any continued use of the Platform after Awelle has notified you to stop using the Platform or the Output and offered a non-infringing alternative or a pro-rata refund of the Subscription Fee.

13. Termination

13.1 Termination by you for convenience.

(a) You may cancel your Subscription Plan:

(i) at the end of the initial Subscription Period; or

(ii) during a Renewal Period by providing us with not less than 30 days' written notice in accordance with clause 4.3.

(b) Cancellation under clause 13.1(a)(ii) will take effect at the end of the then current billing period.

13.2 Termination for cause by you. You may terminate your Account or Subscription Plan immediately at any time by written notice if:

(a) Awelle is affected by an Insolvency Event; or

(b) commits a material breach of these Terms that is not remedied within 20 days after you provided Awelle with written notice and reasonable opportunity to rectify.

Where you have validly terminated under clause 13.2(b), Awelle will refund the pro-rata portion of any prepaid Subscription Fee relating to the unused portion of Subscription Period.

13.3 Termination by Awelle. We may suspend or terminate your Account or Subscription Plan immediately on written notice for:

(a) material breach of these Terms;

(b) non-payment of an invoice that remains outstanding 30 days after Awelle gives the User written notice of the failed or overdue payment;

(d) where required by law.

13.4 Effect of termination. On termination of your Account or Subscription Plan:

(a) your right to access the Platform and generate further Output ceases;

(b) your User Content remains available for export for 30 days;

(d) clauses 5 (AI Features — no legal services), 5A (Referrals to legal practitioners), 6 (User Content) , 8 (Intellectual property), 10 (Confidentiality), 11 (Limitation of liability), 12 (Indemnity) , 14 (Dispute resolution) and 15 (General) survive.

14. Dispute resolution

14.1 Written notice. A party claiming a dispute must give written notice to the other party describing the dispute in reasonable detail.

14.2 Senior representatives. Within 10 Business Days of the notice, senior representatives of the parties must meet (in person, by video or by telephone) to attempt to resolve the dispute.

14.3 Mediation. If the dispute is not resolved within 20 Business Days of the notice, either party may refer it to mediation administered by the Resolution Institute (formerly LEADR & IAMA), with costs shared equally or as otherwise agreed by the parties.

14.4 Courts. If mediation does not resolve the dispute, either party may commence proceedings in the courts of Victoria. Each party submits to the non-exclusive jurisdiction of those courts.

14.5 Urgent relief. Nothing in this clause prevents a party from seeking urgent interlocutory relief.

15. General

15.1 Governing law. These Terms are governed by the laws of Victoria, Australia.

15.2 Entire agreement. These Terms constitute the entire agreement between the parties in respect of the Platform and supersede all prior agreements, representations and understandings.

15.3 Amendments. We may amend these Terms by giving you at least 30 days' prior written notice. An amendment applies prospectively only and does not apply to a subscription period for which you have already paid. If an amendment would materially and adversely affect you, you may terminate your Account or Subscription Plan before the amended Terms takes effect and you will receive a pro-rata refund of prepaid unused fees. We will not rely on your continued use of the Platform as your sole acceptance of a material change to these Terms.

15.4 Severability. If any provision is held by a court of competent jurisdiction to be invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force.

15.5 Waiver. A failure to enforce a provision of these Terms does not constitute a waiver of that or any other provision.

15.6 Assignment. Either party may assign these Terms, without consent of the other party, in connection with a corporate restructure or acquisition provided that the other party is given prior written notice of the assignment, the assignment is not to a competitor of the other party, and the successor agrees to comply with all its obligations pursuant to this Agreement,

15.7 Notices. Notices to Awelle must be in writing by email to legal@awelle.io. Notices to you will be sent to your registered email address.

15.8 Force majeure. Neither party is liable for any delay or failure to perform (other than an obligation to pay money) caused by circumstances beyond its reasonable control.

15.9 Limitation of action. To the maximum extent permitted by law, a party may not bring any claim, action, suit or proceeding under or in connection with these Terms, including under any indemnity, unless they give the other party prior written notice of the claim and commence it in a competent court or tribunal within 12 months after the event giving rise to the claim occurred, or within 12 months after becoming aware of it, whichever is later. This clause does not apply to a claim arising from fraud, wilful misconduct or deliberate concealment, or to any right that cannot lawfully be limited.

Lexpert.co Ops Pty Ltd t/a Awelle

Contact legal@awelle.io for any questions or queries.